Frequently Asked Questions
What information do I have to enter?
You need to enter your first name, middle initial, last name, date of birth, traffic citation or case number, or criminal case number and your email address.
Please note:The citation number is the number located on your citation that was issued to you or, the case number is the citation number plus your initials. The case number is found on the courtesy notice/bail quote/paperwork received from the court.
If you do not know your citation or case number you may click here to search our records.If you do not have an email address, it is not required. We use the email address to provide information should a problem occur in the processing of your payment.
How do I find a traffic school?
The California DMV provides a listing of traffic schools from their website.
Please provide the following DMV court code to the Traffic School provider upon completion of the approved Traffic School course.
Indio – 33450
Riverside – 33460
What type of payment is accepted?
- Visa, MasterCard, Discover and American Express.
- Debit cards with the Visa and/or MasterCard logo.
HELP! I have a problem. Who do I contact?
If you received an authorization receipt but see an error message on the bottom of your receipt stating, "error in updating ICMS," this is an indication that your payment did not process successfully. Please try again.
For general information regarding your citation including traffic court appearances, you may visit the court website at www.riverside.courts.ca.gov.
If you receive an error message when trying to pay online, yet your bank or credit card company is confirming that the transaction went through, this is an indication that your payment did not go through. The bank or credit card company holds the amount charged as a pending transaction. Generally, within 24 to 72 hours, the bank or credit card company will realize the payment did not go through and will release the amount back to your account. During this time, you must contact the appropriate Court assigned to process your case to pay your citation over the phone or you can try to pay online again later.
If you receive a 203 error or a "Citation Cannot be Found" message when you enter your citation/ticket/case number, this is an indication that there may be a duplicate citation number or the citation has not yet been entered into the system. Please contact the appropriate Court assigned to process your case for further assistance.
If you have trouble accessing the system, please contact Journal Technologies, Inc
Credit Card Refund Policy
A credit card refund can be requested by emailing epsupport@journaltech.com. Please be sure to include your name, court location, case/citation number, date of transaction, transaction amount and last four digits of the credit card number in the request.
Once a refund request has been initiated, the court will be contacted to verify the payment information. If the refund is approved by the court the refund will be processed, the case will be returned to the proper case status and fine payment reversed. Refunds will be sent to the card-issuing bank within five business days of receipt of the refund request. Please contact the card-issuing bank directly with questions about when the credit will be posted to your account.
