Frequently Asked Questions

What information do I have to enter?

You need to enter your first name, middle initial, last name, date of birth, traffic citation or case number, or criminal case number and your email address.

Please note:The citation number is the number located on your citation that was issued to you or, the case number is the citation number plus your initials. The case number is found on the courtesy notice/bail quote/paperwork received from the court.

If you do not know your citation or case number you may click here to search our records.

If you do not have an email address, it is not required. We use the email address to provide information should a problem occur in the processing of your payment.

How do I find a traffic school?

The California DMV provides a listing of traffic schools from their website.

Please provide the following DMV court code to the Traffic School provider upon completion of the approved Traffic School course.

Indio – 33450
Riverside – 33460

What type of payment is accepted?

Methods of Payment
  • Visa, MasterCard, Discover and American Express.
  • Debit cards with the Visa and/or MasterCard logo.
  • Payments using your checking account.

When is the system unavailable?

The Riverside County data is unavailable Monday through Friday from 12:00 a.m. until approximately 4:30 a.m.

HELP! I have a problem. Who do I call?

  • If you received an authorization receipt but see an error message on the bottom of your receipt stating, "error in updating ICMS," this is an indication that your payment did not process successfully. Please try again.

  • If you have any of the following:

    • Traffic school questions
    • Need an extension on your citation
    • General questions and processing of your citation

    Please call the Court that was assigned to process your case:


    Court LocationsPhone NumberTelephone Hours
    Banning, Hemet, Moreno Valley, Riverside, or Murrieta(951) 222-03847:30AM - 4:00PM
    Indio(951) 222-03847:30AM - 4:00PM
    Blythe(951) 222-03847:30AM - 4:00PM

  • If you receive an error message when trying to pay online, yet your bank or credit card company is confirming that the transaction went through, this is an indication that your payment did not go through. The bank or credit card company holds the amount charged as a pending transaction. Generally, within 24 to 72 hours, the bank or credit card company will realize the payment did not go through and will release the amount back to your account. During this time, you must contact the appropriate Court assigned to process your case to pay your citation over the phone or you can try to pay online again later.

  • If you receive a 203 error or a "Citation Cannot be Found" message when you enter your citation/ticket/case number, this is an indication that there may be a duplicate citation number or the citation has not yet been entered into the system. Please contact the appropriate Court assigned to process your case for further assistance.

  • If you have trouble accessing the system, please contact ISD Corporation at Epayitsupport@isd-corp.com

  • Our privacy policy is located here.